‍

[Updated 22:30 11/04/2020]

‍

What happens to my park tickets if I can't use them?

At this time, Disney Parks are not issuing refunds for park tickets, however any unused tickets dated between March 12th and the end of the closure period will automatically be extended until December 15th, 2020.

For any reason you are unable to use your tickets by this date, Disney will credit the value of your unused tickets towards another ticket purchase for a future date.

Florida Resident Discover Disney Tickets may be used through July 31st, 2020.

Guests who have purchased tickets to Disney’s After Hours, Disney Villains After Hours and Disney Early Morning Magic for events between March 16th and the end of the closure period will automatically be refunded.

‍

‍

Are Walt Disney World’s waterparks closed?

At present, Typhoon Lagoon and Blizzard Beach are closed until further notice. Any unused tickets dated between March 12th and the end of the closure period will automatically be extended until December 15th, 2020.

‍

Has the new Cirque de Soleil show, Drawn to Life, at Disney Springs been cancelled?

We have been informed by Cirque de Soleil that all future performances of Drawn to Life have been temporarily postponed until further notice. If you have purchased a ticket for this show, the ticketholder of your party should have received an email.

‍

What happens if I had Fastpass+ reservations?

From our knowledge, all FastPass+ reservations scheduled when the parks are closed will be automatically cancelled.

‍

I ordered a Magic Band. Will I still receive it?

If you have arranged for your upgraded MagicBands to be delivered to you at your Disney Resort hotel for an arrival date from March 20 through the closure period, your order will be automatically cancelled and you will receive a refund of the amount you paid for the MagicBands. While the Walt Disney World theme parks and Resort hotels are temporarily closed, Disneye are not currently accepting new MagicBand orders linked to Walt Disney World Annual Passholders or Disney Resort hotel reservations.

‍

‍

What happens if I had restaurant reservations?

All pre-paid dining and experience reservations impacted by the closure will be automatically refunded if scheduled between March 16, 2020 through the end of the closure period. Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee. All active Tables in Wonderland members will be extended by the number of days the parks are closed.

‍

I have an Annual Pass for Walt Disney World. What should I do?

If you are an Annual Passholder who has paid in full:

As previously announced, all active Walt Disney World Resort Annual Passholders who have paid for their passes in full will automatically have their pass expiration date extended to make up for all of the access lost due to the park closures. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks. As an alternative, in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refundfor the theme park closure period. Information will be provided soon on how to choose this option.

‍

If you are an Annual Passholder on the monthly payment plan:

Effective April 5, 2020, Disney will automatically stop and waive all upcoming monthly payments while the theme parks are closed. Disney will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, pass expiration dates will not be extended and passes will expire upon their originally scheduled expiration dates. As an alternative, Passholders may choose to have their monthly payments postponed during the park closure period, and thenresumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected inthe months following the end of the Passholder’s currently scheduled payment term. The pass expiration date will be extended to make up for all the access lost based on the theme park closures based on pass type and level of access. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks. Information will be provided soon on how to choose this option. Our Annual Passholders are some of our most loyal Guests, and we stand ready to help during this incredibly uncertain time.

‍

I have a hotel reservation for Walt Disney World. What should I do?

Please note that information below applies for Guests who purchased their Resort stay or package directly with Walt Disney Travel Company International. If you did not book directly, please contact your travel agent or tour operator. Disney reserve the right to modify the terms and conditions set out below at any time without notice depending on changes of circumstances. To provide additional flexibility, we are waiving Disney-imposed amendment and cancellation fees up to the date of check-in for reservations with arrivals through June 30, 2020. If you change your reservation to a new date, we will maintain your existing offer (if applicable), but amended bookings may incur additional costs. If you wish to cancel your reservation, we will provide a full refund. For arrivals after those dates, standard booking terms and conditions apply.

‍

‍

‍